Customer Support
Technical Support Engineer
Troubleshoot and resolve technical issues for enterprise clients.
Diagnose and resolve technical issues for enterprise clients across our software, ERP, and hardware products, escalating to engineering when needed.
Requirements
- Two or more years in technical support or a related engineering role
- Comfortable reading logs, APIs, or system configs to diagnose issues
- Clear communication with non-technical client stakeholders
Nice to have
- SQL or scripting skills
- ERP or SaaS support experience
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