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Customer Support

Head of Customer Success

Own how clients experience us after the sale: onboarding, adoption, renewals and expansion.

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Build the customer success function: playbooks, health metrics, escalation and the team that runs them.

You are the senior contact for our most important accounts and the voice of the client inside the company.

Requirements

  • Ten or more years in customer success, account management or client services
  • Has led a team and owned renewal and expansion targets
  • Data-driven approach to account health
  • Calm under pressure with senior clients

Nice to have

  • Experience in enterprise software or consulting
  • Support operations design
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Apply for Head of Customer Success

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